Accessibility Statement

Our Commitment to Accessibility

BlueNova Insurance Agency believes that everyone deserves access to clear information about their insurance options — regardless of ability or disability. We are committed to making our website accessible to individuals with visual, auditory, motor, and cognitive disabilities.

We view accessibility not as a checkbox, but as an ongoing commitment to inclusive design. Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the international standard for web accessibility.

Measures We Have Taken

To support our accessibility commitment, we have implemented the following measures:

Known Limitations

While we strive for full WCAG 2.1 Level AA conformance, we acknowledge that some areas of our website may not yet fully meet all success criteria. Known areas where we are actively working to improve include:

• Some older PDF documents linked from our site may not be fully accessible. We are working to remediate or replace these documents.
• Third-party embedded content (such as maps and social media widgets) may not fully conform to our accessibility standards. We are evaluating alternatives for these components.
• The live chat widget is keyboard-accessible but may have limited screen reader support in some older assistive technology combinations.

We are actively addressing these limitations and expect to resolve them in upcoming updates. If you encounter an accessibility barrier on our site, please let us know immediately.

Supported Assistive Technologies

Our website has been designed and tested to work with the following assistive technologies:

• Screen readers: NVDA (Windows), JAWS (Windows), VoiceOver (macOS and iOS), TalkBack (Android)
• Magnification software: ZoomText, Windows Magnifier, macOS Zoom
• Voice control: Dragon NaturallySpeaking, Windows Speech Recognition, macOS Dictation
• Switch access and alternative input devices

We test our site on the following browser and screen reader combinations: NVDA + Firefox, JAWS + Chrome, VoiceOver + Safari (macOS), and VoiceOver + Safari (iOS).

Applicable Standards

BlueNova Insurance Agency uses the following standards and guidelines to inform our accessibility work:

• WCAG 2.1 Level AA — Web Content Accessibility Guidelines published by the W3C Web Accessibility Initiative (WAI)
• Section 508 of the Rehabilitation Act — U.S. federal standards for electronic and information technology accessibility
• ADA Title III — Americans with Disabilities Act requirements for places of public accommodation, as interpreted to include websites by the Department of Justice
• ARIA (Accessible Rich Internet Applications) — W3C technical specification for enhancing HTML semantics for assistive technologies

Feedback & Contact Information

We welcome feedback on the accessibility of our website. If you experience any barriers or have suggestions for improvement, please contact us through any of the following channels:

When reporting an accessibility issue, please include:

• The URL of the affected page
• A description of the problem you encountered
• The assistive technology you are using (if any)
• Your operating system and browser

We will acknowledge your feedback within 2 business days and aim to resolve identified issues within 30 days. If a fix requires more time, we will provide you with an accessible alternative and an estimated resolution timeline.

Formal Complaints

If you are not satisfied with our response to your accessibility feedback, you may wish to contact the following external bodies:

• U.S. Department of Justice ADA Information Line: 1-800-514-0301 (voice) or 1-800-514-0383 (TTY)
• U.S. Access Board: www.access-board.gov
• W3C Web Accessibility Initiative: www.w3.org/WAI

Ongoing Efforts

Accessibility is an ongoing effort at BlueNova Insurance Agency. Our commitment includes:

• Regular automated and manual accessibility audits conducted at least twice per year
• Accessibility review as part of our standard process for all new website features and content
• Staff training on accessibility best practices and inclusive design principles
• Engagement with users with disabilities to gather direct feedback and improve real-world usability
• Partnership with third-party accessibility consultants for periodic expert audits

This Accessibility Statement was last reviewed and updated on January 1, 2025. We will review and update this statement at least annually.