❓ Frequently Asked Questions

Insurance Questions Answered

Browse our most frequently asked questions by category. Can't find the answer you're looking for? Our team is just a call away.

An independent insurance agent, like BlueNova, works with multiple insurance carriers rather than being employed by a single company. This means we can shop your coverage across dozens of insurers to find the best combination of price and coverage. We represent YOUR interests, not a specific carrier's quota.
Contact your insurance carrier directly (or call BlueNova and we'll guide you), document the loss with photos and receipts, and file a police report if applicable (for theft or vandalism). As your agent, BlueNova will advocate on your behalf throughout the claims process to ensure you receive a fair and timely settlement.
At minimum, review your coverage annually at renewal. Also review after major life events: buying a home, getting married, having children, starting a business, getting a new vehicle, or experiencing significant income changes. BlueNova proactively reaches out to clients for annual reviews — one of the many ways we go above and beyond.
A deductible is the amount you agree to pay out-of-pocket before your insurance coverage kicks in. For example, with a $1,000 deductible on a $5,000 claim, you pay the first $1,000 and insurance covers the remaining $4,000. Higher deductibles typically mean lower premiums. Choosing the right deductible level depends on your financial situation and risk tolerance.
Absolutely — and we recommend it. Most carriers offer multi-policy discounts of 5–25% when you bundle auto, home, renters, or life insurance together. Beyond savings, bundling simplifies your insurance management with fewer renewal dates, one point of contact, and coordinated coverage that eliminates gaps. BlueNova specializes in building comprehensive bundles.
Texas requires Personal Injury Protection (PIP) of at least $10,000 and Property Damage Liability (PDL) of at least $10,000. We strongly recommend additional coverage beyond the minimum to protect your assets.
"Full coverage" is not a specific policy term — it typically refers to a combination of liability, collision, and comprehensive coverage. Collision covers damage from accidents; comprehensive covers theft, weather, and other non-collision events. Together they protect your vehicle from most scenarios. Lenders typically require both on financed vehicles.
Many factors affect your rate: your driving record, credit score, vehicle type, annual mileage, garaging location, and coverage limits. Discounts are available for: good drivers, multiple policies, anti-theft devices, good students, defensive driving courses, pay-in-full, paperless billing, and more. BlueNova shops all available discounts when finding your quote.
It depends on your policy. If you have comprehensive and collision on your personal vehicle, it typically extends to rental cars for personal use. However, limits vary, and some carriers exclude rentals. A rental reimbursement endorsement covers the cost of a rental while your own car is being repaired after a covered loss. Ask BlueNova to review your specific coverage.
Generally yes — auto insurance follows the car. If you give someone permissive use of your vehicle, your policy typically covers them. However, regular household members must usually be listed as drivers on your policy. Excluded drivers (like someone with a very poor driving record) are never covered. Review your policy language with BlueNova to understand exactly who is covered.
Standard HO-3 policies exclude: flooding (requires separate NFIP or private flood policy), earthquakes (separate rider), normal wear and tear, neglect/lack of maintenance, intentional damage, war, nuclear hazard, and in some coastal areas, windstorm/hurricane damage may require a separate policy. BlueNova reviews every exclusion with you to identify coverage gaps.
Replacement Cost Value (RCV) pays what it costs to replace damaged property with new items at current prices. Actual Cash Value (ACV) pays RCV minus depreciation. RCV policies cost more in premiums but pay significantly more in claims — sometimes 40–60% more for older items. We strongly recommend RCV for both your dwelling and personal property.
Key factors include: the home's rebuilding cost (not market value), location and local risk factors (flood zone, hurricane exposure), construction type (wood frame vs. concrete block), roof age and type, proximity to fire station, your claims history, credit score, and coverage amounts. Coastal Texas homes can have higher premiums due to hurricane and hail risk, so comparing carriers is essential.
Home insurance may cover mold IF it results from a covered sudden and accidental water loss (like a burst pipe). Mold from gradual leaks, flooding, or humidity/condensation is typically excluded. Some carriers offer mold remediation endorsements. Prevention is key — document any water damage immediately and address it quickly to support any potential mold-related claim.
A personal umbrella policy provides additional liability coverage above your home and auto policy limits — typically $1M–$5M of extra coverage for a few hundred dollars per year. It's one of the best values in insurance. You should consider an umbrella if you have significant assets, own a pool, have teenage drivers, or simply want maximum financial protection against lawsuits.
The DIME method is a comprehensive approach: add up your Debt (all outstanding debts), Income replacement (annual income × years until retirement), Mortgage (remaining balance), and Education costs for children. The total gives you a solid baseline. Many financial planners recommend 10–15x your annual income as a simplified starting point. BlueNova agents can help you calculate your specific needs.
Generally no — life insurance death benefits paid to beneficiaries are income-tax-free. However, interest earned on death benefits held by the insurer may be taxable. The cash value growth in permanent life insurance policies grows tax-deferred. Estate taxes may apply if the policy is included in a large estate. Consult a tax advisor for your specific situation.
Many health conditions don't prevent you from getting life insurance — they may affect your rate or coverage tier. Conditions like controlled diabetes, past cancer (depending on type and recurrence-free period), heart disease history, and others can still qualify for coverage. Guaranteed issue policies are available for those who cannot qualify for traditional underwriting, though at higher rates and lower coverage limits.
If you outlive your term policy, the coverage simply expires and no death benefit is paid. Depending on your policy, you may have options to: convert it to a permanent policy without a new medical exam, renew it annually at higher rates, or purchase a new policy (subject to new underwriting). Planning your term length to cover your highest-need years is key — BlueNova can help you think through this.
A beneficiary is the person or entity who receives the death benefit when you pass. You'll designate a primary beneficiary (first in line) and contingent beneficiaries (backup). You can name specific individuals, trusts, charities, or your estate. Keep beneficiary designations updated — life changes like marriage, divorce, or the birth of a child often require updates. BlueNova reminds clients to review these during annual policy reviews.
At minimum, most small businesses need: General Liability Insurance (covers bodily injury and property damage claims), Commercial Property Insurance (if you own or lease space/equipment), and Workers' Compensation (optional in Texas, but required for government contractors). Service businesses also typically need Professional Liability (E&O). A Business Owner's Policy (BOP) bundles GL and property at a discount.
Professional Liability Insurance (also called Errors & Omissions or E&O insurance) protects you if a client claims your professional advice, service, or product caused them financial harm. It's essential for consultants, contractors, accountants, designers, IT professionals, healthcare providers, and any service-based business. General liability does NOT cover professional errors — you need both types.
Yes. Personal auto policies exclude coverage when a vehicle is being used for business purposes beyond commuting. If you use your personal vehicle to visit clients, transport equipment, or make deliveries — even occasionally — you need either a commercial auto policy or a "business use" endorsement on your personal policy. Failing to disclose business use can result in denied claims.
Commercial property insurance pays to repair or replace physical assets. Business Interruption Insurance (also called Business Income coverage) pays for lost revenue and ongoing expenses while your business is closed due to a covered property loss. After a fire or major storm, you may be closed for weeks or months — business interruption coverage keeps you financially viable during that period.
A surety bond is a three-party guarantee that a contractor or business will fulfill their obligations. It's required for many licensed contractors, government contracts, and businesses handling client funds or property. Unlike insurance, a bond protects the client (not the business). If you work in construction, cleaning, childcare, or financial services, you may legally need to be bonded. BlueNova can help you get bonded quickly.
Your premium is the monthly amount you pay to keep your coverage active, regardless of whether you use healthcare. Your deductible is what you pay out-of-pocket before insurance begins covering costs (except for preventive care). A copay is a fixed dollar amount you pay for a specific service (like $30 for a primary care visit) after meeting your deductible (or sometimes regardless of deductible).
It depends on whether your doctor is in-network for the new plan. BlueNova always checks that your preferred doctors and hospitals are in-network before recommending a plan. If your doctor doesn't participate with the new carrier, you'll either need to pay out-of-network rates or find a new provider. We make network verification a standard part of our plan selection process.
An HSA is a tax-advantaged savings account available to people enrolled in a High Deductible Health Plan (HDHP). Contributions are pre-tax, growth is tax-free, and withdrawals for qualified medical expenses are tax-free — a triple tax advantage. Unused funds roll over year to year and can be invested. Many clients use HSAs as a supplemental retirement savings vehicle for future medical costs.
COBRA allows you to continue your employer's group health coverage after leaving a job, but you pay the full premium (including what your employer was paying) plus a 2% administrative fee. This is typically very expensive. It's most useful when you need to maintain continuity of care with specific doctors or if you have ongoing treatment that would be disrupted by a plan change. In most cases, an ACA marketplace plan will be cheaper.
Yes — dental and vision coverage is separate from medical health insurance. Most ACA marketplace plans for adults do not include these benefits, though children's dental is included as an essential benefit. BlueNova can help you add standalone dental and vision coverage or find a plan that bundles all three. For many clients, dental and vision can be added for under $50/month combined.
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